fb222 Privacy Policy

1 Introduction

fb222 is an international online cricket betting and casino entertainment platform serving players in Bangladesh. We are committed to handling your personal data with transparency, care, and respect. This Privacy Policy sets out, in plain and formal terms, the basis on which personal data we collect from you, or that you provide to us, will be processed by fb222.

This Policy applies to all personal data collected through the fb222 website (fb222.io), mobile applications, customer support interactions, marketing communications, and any other services operated under the fb222 brand. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

We strongly encourage you to read this Policy in its entirety. If you have any questions about how fb222 handles your personal data, you may contact our Data Support team at any time using the contact details provided in Section 15 of this Policy.

2 Data We Collect

fb222 collects personal data that is necessary to provide you with a safe, personalised, and fully functional betting and casino experience. The categories of personal data we may collect include, but are not limited to, the following:

2.1 Identity Data

Full legal name, date of birth, nationality, gender, and government-issued identification number (such as your National Identity Card number or passport number). This data is collected during registration and as part of our Know Your Customer (KYC) verification process.

2.2 Contact Data

Email address, residential address (including district, city, and postal code within Bangladesh — such as addresses in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and telephone number. Contact data is used to communicate with you regarding your account, transactions, and promotional updates (where you have consented to receive them).

2.3 Financial Data

Payment method identifiers (such as your bKash account number, Nagad wallet reference, Rocket number, Upay identifier, or the last four digits and expiry date of a registered Visa or Mastercard). Full card numbers and full mobile banking PINs are never stored by fb222. Financial data is used exclusively for the processing of deposits and withdrawals in Bangladeshi Taka (BDT, ৳).

2.4 Account Activity Data

Username, login timestamps, bet history, game session logs, deposit and withdrawal records, bonus claims, and customer support interaction logs. This data enables fb222 to maintain accurate account records, resolve disputes, and detect unusual activity.

2.5 Technical Data

IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, pages visited, session duration, and clickstream data. Technical data is collected automatically when you access the fb222 platform and is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Verification Documents

Copies of identity documents (National Identity Card, passport, or driving licence), proof of address documents (such as utility bills or bank statements), and proof of payment method ownership, submitted as part of the KYC verification process.

3 How We Collect Data

fb222 collects personal data through several channels, each described below:

• Direct Submission: Data you provide when registering for an account, completing the fb222 login process, submitting KYC documents, making a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated Collection: Technical data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you visit or interact with the fb222 platform (see Section 7 for full cookie details).
• Third-Party Sources: Where permitted by applicable law, fb222 may receive supplementary identity or fraud-check data from payment processors (such as bKash, Nagad, or card-network partners), identity verification service providers, and fraud-prevention agencies.
• KYC and AML Screening: During account verification, fb222 may cross-reference your submitted identity data against publicly available sanctions lists and adverse-media databases as part of our anti-money laundering (AML) compliance obligations.

4 How We Use Your Data

fb222 uses your personal data only for the purposes set out below. We will not use your data for any purpose that is incompatible with the purposes for which it was originally collected without obtaining your prior consent.

• Account Creation and Management: To register your account, verify your identity, and maintain accurate account records throughout your relationship with fb222.
• Service Delivery: To process your bets on cricket markets (BPL, IPL, T20 World Cup, international fixtures), deliver casino game sessions, and manage your real-money balance including deposits and withdrawals in BDT (৳).
• Customer Support: To respond to your enquiries, resolve account issues, process complaints, and provide assistance via our 24/7 English and Bengali-speaking support team.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and cooperation with law-enforcement authorities where legally required.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, to apply deposit limits or self-exclusion measures you have requested, and to send responsible gaming communications where appropriate.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and updates about new fb222 features. You may withdraw this consent at any time by contacting our support team.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the fb222 platform's performance, usability, and range of services.

5 Legal Basis for Processing

fb222 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — for example, processing your deposits, settling your bets, and maintaining your account.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC, AML, and record-retention requirements.
• Legitimate Interests: Processing carried out for the legitimate business interests of fb222, including fraud prevention, platform security, and the improvement of our services, where those interests are not overridden by your data-protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for the sending of optional marketing communications. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

fb222 does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data-protection obligations:

6.1 Payment Processors

To process deposits and withdrawals, fb222 shares the minimum necessary financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card-network processors for Visa and Mastercard transactions. These partners are contractually obligated to use your data only for the purpose of completing the requested transaction.

6.2 Identity Verification Providers

fb222 may engage specialist third-party KYC and AML service providers to assist with identity verification. These providers process the identity documents you submit solely for the purpose of verifying your eligibility to use the fb222 platform.

6.3 Technology and Infrastructure Partners

fb222 uses third-party cloud infrastructure, data hosting, and software-as-a-service providers to operate the platform. These providers act as data processors under our instruction and are prohibited from using your data for any purpose other than providing the contracted technical service.

6.4 Legal and Regulatory Authorities

fb222 may disclose personal data to law-enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, by court order, or in connection with the investigation of suspected criminal activity (including financial crime or fraud) where fb222 is legally compelled to cooperate.

6.5 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring involving fb222, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to the same privacy protections described in this Policy. We will provide reasonable notice of any such transfer where practicable.

7 Cookies & Tracking

The fb222 platform uses cookies and similar tracking technologies to provide a secure, personalised, and consistent user experience. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies cannot execute programs or deliver viruses to your device.

7.1 Types of Cookies Used

• Essential Cookies: Required for the core functionality of the fb222 platform, including maintaining your login session, remembering your currency and language preferences, and enabling secure transactions. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the fb222 platform — such as which pages are visited most frequently and how users navigate between sections. This data helps fb222 improve the platform's design and content.
• Functional Cookies: Used to remember your preferences and personalise your experience, such as your preferred sports markets or casino game categories.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised login attempts, and bot traffic.

7.2 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the fb222 platform and may prevent you from accessing certain features, including the fb222 login process and financial transactions. Instructions for managing cookies are available in the help documentation of most modern browsers.

8 Data Retention

fb222 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with your active fb222 account is retained for the duration of your account's existence and for a period of at least five (5) years following account closure, in order to satisfy AML record-keeping obligations and to enable the resolution of any post-closure disputes.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, consistent with standard AML compliance timeframes.
• Transaction Records: Records of all financial transactions (deposits, withdrawals, bet settlements) are retained for a minimum of five (5) years for compliance and audit purposes.
• Marketing Data: Where your account data is used for optional marketing purposes, that data will be removed from our marketing lists promptly upon your withdrawal of consent.
• Technical Logs: Server access logs and security event logs are retained for a period of up to twelve (12) months, unless retained for longer in connection with an active security investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data-disposal procedures.

9 Your Rights

Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data fb222 holds about you:

• Right of Access: You have the right to request a copy of the personal data fb222 holds about you, together with information about how and why that data is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data fb222 holds about you.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to legal retention obligations that may require fb222 to retain certain records.
• Right to Restriction: You have the right to request that fb222 restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being verified.
• Right to Data Portability: Where processing is carried out by automated means and is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of fb222's legitimate interests, including the right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of these rights, please contact our support team using the details in Section 15. fb222 will respond to all valid requests within a reasonable timeframe and, where required by applicable law, within 30 days of receipt of the request. We may ask you to verify your identity before processing your request.

10 Children's Privacy

The fb222 platform is strictly intended for individuals who are at least 21 years of age. fb222 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not attempt to register for or use the fb222 platform.

If fb222 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe that fb222 may have inadvertently collected data from an underage individual, please notify us immediately at the contact address given in Section 15.

11 Security Measures

fb222 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• TLS/SSL Encryption: All data transmitted between your browser or application and the fb222 servers is encrypted using Transport Layer Security (TLS), the current industry standard for securing data in transit.
• Access Controls: Access to personal data within fb222's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: fb222 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login.
• Intrusion Detection: fb222 operates continuous network monitoring and intrusion-detection systems to identify and respond to potential security threats in real time.
• Regular Security Audits: The fb222 platform undergoes periodic security assessments and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: fb222 maintains a documented data-breach response procedure. In the event of a breach that poses a risk to your rights, fb222 will notify affected players and, where required, relevant authorities in a timely manner.

While fb222 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are encouraged to use a strong, unique password for your fb222 account and to contact support immediately if you suspect any unauthorised activity.

12 Third-Party Links

The fb222 platform may from time to time contain references to third-party websites, services, or resources. This Privacy Policy applies solely to the fb222 platform and does not extend to any third-party website or service. fb222 has no control over the content, privacy practices, or data-handling procedures of any third party, and we accept no responsibility or liability for the privacy policies or practices of those third parties.

We strongly recommend that you review the privacy policy of any third-party website or service you visit, particularly before submitting any personal data to that site or service.

13 International Transfers

fb222 is an international online platform, and the personal data you provide may be processed or stored on servers located outside of Bangladesh. Where personal data is transferred to a country that may not provide the same level of data protection as Bangladesh, fb222 will ensure that appropriate safeguards are in place to protect that data — such as contractual clauses requiring the recipient to maintain equivalent data-protection standards.

By using the fb222 platform and providing your personal data to us, you acknowledge and consent to the transfer of your data to servers and service providers located outside Bangladesh where necessary for the operation of the platform, subject to the protections described in this section.

14 Amendments

fb222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When a material change is made, fb222 will notify registered players via the email address associated with their account or via a prominent notice on the fb222 platform prior to the change taking effect.

The "Last updated" date at the top of this Policy will be revised whenever an amendment is made. Your continued use of the fb222 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to remain informed of how fb222 protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb222 processes your personal data, please contact our Data Support team. We aim to acknowledge all enquiries within 24 hours and to provide a full response within 30 days.

• Platform: fb222.io
• Support Email: [email protected]
• Support Hours: 24/7 (Bangladesh Standard Time, UTC+6)
• Languages: English & Bengali